Refund Policy

How to return a product purchased from Quatro Auto:

Product Return to Quatro Auto's Fulfillment Center

To return a product to Quatro Auto's Fulfillment Center, first drain all fluids, if any, from the product. Then fill out the Return Form (info at info@quatroauto.com) and include it with the product in its original packaging and/or box.

You will be reimbursed for shipping costs only if Quatro Auto made a shipping error or if the product was defective when shipped from Quatro Auto's fulfillment center. Please complete the "Return Reasons Code" section of this form and refer to the Customer Care Center number provided to make shipping arrangements.

If you are shipping from a location within the United States, and if either (i) Quatro Auto made a shipping error or (ii) the product was defective when shipped from Quatro Auto's Fulfillment Center, Quatro Auto will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box and drop off the package at a shipping facility of your choice.

If you are shipping from an overseas location or a U.S. Territory and if either (i) Quatro Auto made a shipping error or (ii) the product was defective when shipped from Quatro Auto's Fulfillment Center, Quatro Auto will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label. Simply enclose the carrier's pre-printed label indicating the amount of the shipping charge when you return the item.

If you are returning your shipment for any other reason besides a shipping error or defective product, Quatro Auto recommends that you return the product to the Quatro Auto Fulfillment Center using a carrier that provides package tracking services to ensure your product gets back to Quatro Auto safely and quickly. Your credit card will be credited for the full price of the product but your shipping charges will not be reimbursed.

NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.